The short version: Koalala has no accounts, no ads and no tracking. Your child's drawings and photos are processed on the device and never reach us. We only receive anonymous information about how the app is used and when it crashes, so we can keep it working and make it better. We never sell or share it for advertising.
For kids
Koalala is for drawing and dancing, not for telling us about you. We never ask for your name, where you live or how old you are, and your drawings stay on your iPad or iPhone. Anything that leaves the app, like buying something or sharing a video, needs a grown-up first.
Who we are
Koalala is made by Kozmonos ("we", "us"), the operator responsible for the app and for this policy. Contact for privacy questions and requests: support@kozmonos.com. This policy covers the Koalala app for iPhone and iPad and this website.
What Koalala does not collect
- No account, sign-up or login, and no name, age, birthday, e-mail address, phone number, address or contacts.
- No precise or approximate location.
- No advertising, no advertising SDKs, no advertising identifier (IDFA), no tracking across other apps or websites, and no App Tracking Transparency prompt.
- No chat, no public profiles and no way to contact other users.
- No face, voice or other biometric templates. Koalala looks for the outline and limbs of a drawn character; it does not recognise people.
Drawings and photos
When your child photographs a drawing or picks one from the photo library, Koalala finds the character and builds its dances on the device itself. The photo, the cut-out drawing, the dances and the worlds are stored only:
- on the device, in the app's private storage, and
- if iCloud Drive is turned on, in your family's own iCloud Drive (Koalala's folder), so friends and worlds are backed up and appear on your other devices. That copy is in your Apple Account; we cannot read it.
Drawings and photos are never uploaded to our servers or to any of the service providers below. The camera and photo library are used only when your child chooses to add a drawing. When a grown-up saves a video or picture, Koalala asks for permission to add it to Photos and never reads the rest of the library.
Technical information we receive
To keep Koalala working and to improve it, the app sends a small amount of technical information. It is attached only to a random number the app creates when it is first installed (not a device identifier and not linked to your Apple Account), and it never contains drawings, photos, world names or anything typed in the app.
| What | Examples | Service provider | Kept for |
|---|---|---|---|
| App usage events | a screen was opened, a dance or place was chosen, a drawing became a friend and how long it took, whether the Premium screen was shown | PostHog (servers in the EU) | under PostHog's standard retention; see "Keeping and deleting information" |
| Crash and error reports | where the code failed, app version, the screens visited just before | Sentry | up to 90 days |
| Technical context sent with the two above | device model (for example "iPhone 15"), iOS version, app version, language, screen size, time zone | PostHog, Sentry | as above |
| Purchase status | the App Store receipt and whether Premium is active | RevenueCat | while Premium is used, and as required for accounting |
Like any internet request, these services see your network's IP address while receiving the information. We have configured PostHog and Sentry to discard IP addresses, not to look up location, and not to build personal profiles.
Why we use it (internal operations only)
The random app number and the information above are used only for the internal operations of Koalala: finding and fixing crashes and errors, measuring which features work and where children get stuck, keeping the app secure, and knowing whether Premium is active so the right features are unlocked. They are never used to contact anyone, to show advertising, to build a profile of a child or family, or for any other purpose. We make sure of this by sending no names or contact details at all, by giving each installation only a random number that is not linked to an Apple Account or device identifier, by turning off person profiles, location lookup and IP storage at our providers, and by using no advertising or attribution services.
Who receives it
We do not sell personal information and we do not share it for advertising. The service providers below process the limited information described above only on our behalf, under their data processing terms, which require them to protect it:
- PostHog, product analytics (EU hosting): posthog.com/privacy
- Sentry, crash reporting: sentry.io/privacy
- RevenueCat, subscription status: revenuecat.com/privacy
- Apple, App Store payments and iCloud Drive backup in your own Apple Account: apple.com/legal/privacy
We may also disclose information if the law requires it.
Purchases
Koalala Premium is bought through Apple's App Store. Apple handles the payment and never shares your payment details or Apple Account with us. Every purchase in the app is behind a parental gate (a grown-up holds a button for three seconds), and then the App Store asks for confirmation as well.
Children's privacy (COPPA)
Koalala is directed to children (Kids category, ages 6 to 8). We do not collect personal information from children such as names, contact details, photos or location. The only identifier we use is the random app number described above, solely for the internal operations listed, which is why the app does not ask for parental consent. Behind the parental gate, grown-ups can reach the support e-mail, this policy, and purchases. If you believe a child has sent us personal information, for example in a support e-mail, contact us and we will delete it.
Parents can ask us at any time what we hold about their child's use of the app, ask us to delete it, and ask us to stop collecting it (deleting the app stops all collection). We answer within 30 days. Because we hold no names or contact details, we may ask you for the app version and the approximate date of use to find the right records.
Keeping and deleting information
- Drawings, friends and worlds: kept on your device and in your iCloud Drive until you delete them. Delete them in the app or delete the app; to remove the iCloud copy, open Settings, tap your name, then iCloud, Manage Storage, Koalala.
- Crash reports: deleted after at most 90 days.
- Usage events: kept only as long as they help us maintain and improve Koalala, under PostHog's standard retention. They carry only the random app number and cannot identify your child. On request we delete them (see "Your rights").
- Support e-mails: kept while we help you and deleted within 12 months, sooner on request.
How we protect information
We keep a written security program for the information we receive: we collect the minimum, all transfers are encrypted (HTTPS), access to our service accounts is limited to the people who build Koalala, we review our providers' security and settings, and we review this program at least once a year. Data on the device and in iCloud Drive is protected by Apple's built-in security.
Your rights (EU, UK and elsewhere)
We process the technical information described above because it is necessary for our legitimate interest in providing a working, secure app, and Premium status to deliver what you bought. You can ask to access, correct or delete information about your use of the app, object to its processing, or ask us to restrict it, by writing to support@kozmonos.com. You can also complain to your local data protection authority (in the UK, the ICO). Our providers may process data outside your country (for example in the United States); they use the legal safeguards required for such transfers.
California
We do not sell or share personal information, including that of consumers under 16, and we do not use it for targeted advertising.
Changes
If we change how Koalala handles information, we will update this page and the date above before the change takes effect, and describe significant changes in the app's update notes.
Contact
Kozmonos · support@kozmonos.com · kozmonos.com